When will my order ship?

Most orders ship same day (within 24 hours) as it is our goal to get your order to you quickly!

Why is my order being shipped in different packages?

If you have a multi-item order, each item may be shipped from a different warehouse, depending on which one has them available the fastest.  Alternatively, if an item is popular and on back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

When will I receive my order?

Most orders are shipped out directly from any one of our many warehouses here in the United States.  We will do everything we can to get you your order as fast as we can (usually in 1 to 3 days)! Due to the popularity of our products, please allow up to 1-2 weeks for your order to arrive although this is rarely the case to take this long. Please note, that due to the extreme popularity of our products, these are only estimates.  The listed delivery times are only approximations and if delays are expected, we will always do our best to let you know.

What happens if my order gets stuck or lost in the mail?

All of our orders are sent with insured shipping and handling. If an order gets sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.  Please reach out to your local delivery/courier service directly if there are delivery issues to prevent further delays.

Do you ship international (outside of the US)?

No. We only ship within the United States at this time.

Do you ship to P.O. Boxes?

No. 4 Little One, LLC does not ship to P.O. Boxes. A physical address is required.

What shipping carriers do you use?

4 Little One, LLC uses various carriers in order to get your items to you as quickly as possible.  These carriers most commonly include: USPS, FedEx, and UPS.

Is order tracking available?

When your order has shipped (in part or in full) you will receive an email notifying you that your item is on its way.  You can log into your online account to track your order.  Please note that on rare occasions packages may arrive prior to tracking being available or updated to show delivery.

What qualifies for free shipping?

Everything!  Here at 4littleone.com we know you have enough to worry about.  That’s why we offer fast free express shipping services everyday sitewide!

Is my order insured?

Yes!  All of our orders are insured.  If there is a problem with your order (not as described/expected, damaged, etc.), or if it is not received AND you have verified with the shipping company that the order has been lost in transit, please contact us AND the shipping provider as soon as possible to file a claim (within 24 hours).  We cannot control what happens to items once they leave our store or warehouses and we understand that things happen.  If possible, we will ship another item to you at no cost.  Please see our Return Policy for how to return/exchange items that are damaged.

If your items are marked as delivered and you cannot locate your item, please check all areas including mailboxes, behind bushes, and furniture.  Contact your local post office (NOT the 800 number) or other local delivery provider and notify them immediately.  They can reach out directly to the person who delivered your items to determine where they have left your package(s).  Please note, insurance only covers merchandise that is lost in transit.  Items that are confirmed as delivered would not meet the shipping couriers insurance policy.  It is very important to contact them immediately if you do not see your package so that they are aware that a potential delivery error may have been made to ensure your are protected by the shipping insurance provider.

If you suspect that your item may have been stolen, please contact the local authorities immediately.  If there is not a safe location for packages to be left at you residence, please consider placing packages on hold with the courier for pick-up using your provided tracking number.  Alternatively, you can have your packages routed to another address (such as a neighbors home) with the shipping provider by contacting them directly.  Please note that we will not be held liable for packages that are stolen from your residence.  Please make every effort to ensure that there is a safe location where packages can be left or have someone present to accept receipt of your items.